Clear Press Terms & Policies
Click on the links below to read our terms and policies.
Governing Law and Contract Formation
Returns and Cancellations
Governing Law and Contract Formation
No contract will subsist between you and Clear Press for the sale by it to you of any product unless and until Clear Press accepts your order by email confirming that it has shipped your product. That acceptance will be deemed complete and will be deemed for all purposes to have been effectively communicated to you at the time that Clear Press sends the email to you (whether or not you receive that email).
For the avoidance of doubt, any such contract will be deemed to have been concluded in the United Kingdom. Further, any such contract will be interpreted, construed and enforced in all respects in accordance with the laws of England and Wales, and you and clearpress.co.uk irrevocably submit to the non-exclusive jurisdiction of the English courts.
Clear Press and Clear Books are the online trading names for Clear Press Ltd. For the purpose of these terms and conditions of web site use, "Clear Press" means Clear Press Ltd.
For the avoidance of doubt, no further contracts are formed between consumers and Clear Press or Clear Books on this Web site or otherwise.
On this website, all page headers, custom graphics and button icons are service marks, trademarks, and/or trade dress of Clear Press Ltd.
All other trademarks, product names and company names or logos cited herein are the property of their respective owners.
Clear Press Ltd is providing this site and its contents on an "as is" basis and makes no representations or warranties of any kind with respect to this site or its contents.
While we endeavour to ensure the integrity of the information held on this site, Clear Press Ltd does not represent or warrant that the information accessible via this site is accurate, complete or current.
Price and availability information is subject to change without notice.
Except as specifically stated on this site, neither Clear Press Ltd nor any of its directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this site.
We will dispatch any order from our warehouse within 10 days of receiving it, providing the item is in stock. Usually less, but definitely within 10 days.
When your order has been dispatched, we will send you an email to tell you this. Within the UK, this means that you should receive your book according to the Royal Mail's pledges (within 2 days). For overseas customers, you should receive your book within three weeks of this email. Usually less, but definitely within three weeks.
This means that all UK orders should be received by you within 10 days. Again, usually less, but definitely within 12 days. All overseas orders should be received by you within 30 days. All UK orders will be sent via Royal Mail, and all overseas orders will be sent airmail, via our specialist shippers. This may not be the fastest way to send you your books, but it's free to you, under our generous dispatch policy.
If you haven't received an email confirming dispatch within 7 days, please contact us on [email protected].
If you've received an email confirming dispatch, but haven't received your books within the stated time, we would ask that you wait a further five days before contacting us. Our freight handlers pledge to deliver within a maximum of 21 days, but sometimes things do go wrong, so we ask you to bear with us a short time longer to make sure.
If by then you still haven't received your books, then please do contact us, and we will chase your order on your behalf.
Customs forms have to be supplied by us for all packages sent internationally. They list the value of your order's contents as well as a description of the items contained within the package.
There will be a green sticker on the package saying:
All orders have to be marked "Gift" but the cost of the items is still stated on the customs form. For some reason, we are not able to describe the contents in any other way.
Any customs or import duties are levied once the package reaches your country. If levied, additional charges for customs clearance must be paid by you. We have no control over these charges and cannot predict what they might be, or when they might be levied.
Customs policies vary widely from country to country and you may want to contact your local customs office for further information.
Returns and Cancellations
If for any reason you want to cancel your order, you can do so within seven days of receiving the books. You must return the books to us in their original, undamaged condition, and we will refund your credit card within 30 days of receiving the books in a satisfactory condition. Please contact us by email to let us know you are returning the books - this will help to speed the process.
If we've made a mistake with your order - sent the wrong book, we promise to deal with your complaint quickly and fairly. Email us with your complaint on [email protected] and we pledge to get back to you within two working days. In our reply, we will set out a likely timescale of resolving the problem and pledge to keep you informed. It helps us if you can be as specific as possible about your complaint.
Clear Press prefers to receive proposals and manuscripts through agents, but will consider submissions direct from authors under the following strict provisos - any submissions not meeting these conditions will not be looked at or even answered. If you do want an answer always include a stamped addressed envelope.
In the first instance, all submissions should simply consist of a ONE page synopsis and the FIRST chapter of the book. No more than that! Any more and we cannot guarantee to look at it, let alone respond. If what you send tickles our fancy, we will ask for more. If not, we'll send it back. Submissions by email ([email protected]) might be looked at, but we can make no guarantees - if you want an answer send your one page synopsis and first chapter by post to:
Clear Press Ltd
1 Hampton Hall
Bath BA2 6SQ
Virginia Woolf and the Raverats
It looks wonderful and I can see that I shall enjoy reading it. The illustrations are especially good. Warmest Congratulations!
Professor S D Keynes
Woolf & the Raverats arrived today in fine condition. We are very pleased with it and look forward to reading the lovely type on fine paper.
It's a fascinating and, of course, unique book.
The publication of these letters in one volume brings into focus an unusually compassionate aspect of Virginia Woolf. Jacques Raverat's lucid, unsentimental letters to Woolf are dictated to his wife, the artist Gwen, as he is dying in France. Very moving, they are a compelling read.
(Henrietta Garnett, great niece of Virginia Woolf and author of Family Skeletons)